The Career Foundation is currently seeking a full-time Government/Ministry of Finance Collections Specialist on behalf of one of our employer partners.

• Job Type: Full – time, permanent, on-site
• Monthly Base Salary: $3000 – $4000 (based on experience) plus bonus and commission
• Benefits: Health, Dental and Life Insurance Benefits

Required Hours:

• Monday: 8:30 am – 5:00 pm
• Tuesday: 8:30 am – 7:30 pm
• Wednesday: 8:30 am – 5:00 pm
• Thursday: 8:30 am – 5:00 pm
• Friday: 8:30 am – 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am – 12:00 pm

Summary of the position:

This employer is currently seeking experienced Collection Agents for their OGA/MOF department. They will also accept experienced collectors applying for Bank, Auto and Telecommunications portfolios. The position is an onsite only.

The duties of a Collections Specialist include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process, collectors must be able to answer consumers’ questions regarding their account and negotiate repayment.

Responsibilities:

• Conduct outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries
• Negotiate payment terms and methods using critical thinking and probing questions to overcome objections
• Maintain compliance by use of proper policy, procedures, and script.
• Accurately record all details of communications and activities within the system
• Proactively monitor and investigate accounts to locate pertinent information to aid collection
• Utilize various trace tools to locate consumer information
• Identify cases for special handling according to company criteria, including legal actions and asset attachment
• Maintain a clean and secure work environment
• Ensure collection goals are obtained

Requirements:

• 3-5 years high volume corporate third-party debt collections experience
• Knowledge of billing and collections procedures
• Accounts Receivable knowledge/experience
• Strong negotiation and customer service skills
• Excellent verbal and written communication skills
• Strong attention to detail, organized, efficient and able to multi-task
• Excellent customer service skills
• Goal-oriented
• Proficient computer skills
• Experience using CUBS or DRS systems an asset
• Bilingualism is an asset

What they offer:

• Competitive salary, paid training, and a bonus and commission structure
• Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
• Staff BBQ and Company Events
• Free on-site parking
• Group Benefits (health, life, dental insurance plan)
• Paid time off.
• Ongoing training and career advancement opportunities

Seize the opportunity to advance your career in financial services!

This employer partner is an equal-opportunity employer. We thank all candidates for their interest; however, only those selected will be contacted for an interview.